FAQ

 

Here are some frequently asked questions at OnnaEhrlich.com 

How should I care for my Onna Ehrlich leather products?

We use high-quality Leather and suede to make our products. Leather is a living material that evolves, changes color, and softens over time. It should be protected from humidity and prolonged exposure to light or extreme heat. We do not recommend using care products available on the market.  Enjoy your product, the beautiful aging process, and the story it tells. 

What types of leather are used to make your handbags?

We take pride in our commitment to quality materials and craftsmanship at Onna Ehrlich. We source our genuine leather from trusted suppliers who share our values of ethical practices. Our handbags are crafted using a variety of leather types, including pebble grain, Nappa, embossed, and suede. Each type of leather offers unique qualities that make our handbags stand out. We believe in the beauty and durability of our leather and are dedicated to using only the finest materials to create our products. You can trust that every Onna Ehrlich handbag is crafted with the highest quality of materials and care.

Do you offer personalization or monogramming options?

We do not offer personalization or monogramming options for our handbags. We take pride in creating unique and beautiful designs that reflect our commitment to quality. Please check our website for updates on any changes to this service. Thank you for your understanding and continued support.

Are your handbags made ethically?

At Onna Ehrlich, we're proud to create handbags that are both beautiful and ethically made. We partner with small business factories that share our values and have built strong personal relationships based on trust and integrity over 15 years. Our factories do not engage in sweatshops or child labor, and we're committed to making a positive impact on the communities where our products are made.

What are the dimensions of the handbag?

We make it easy for you to find the dimensions of our handbags by including the product description details under each product on our website. We believe in providing you with all the information you need to make an informed purchase. If you have any questions or concerns about the dimensions or any other product details, our customer service team is available to assist you at sales@onnaehrlic.com We have also included a chat box. 

Are your handbags made in the USA or imported?

Our handbags are manufactured both in the USA and in China, and we have worked with our factories for over 15 years to ensure that our products meet our high standards. Our factories in both the USA and China uphold the same values as we do and share our commitment to ethical and production practices. We work closely with our factories to ensure that each handbag is crafted with the utmost care and attention to detail, regardless of where it's made. 

Can I track my order once it's been shipped?

Yes, you can track your orders by logging into your account. We'll also send you an email notification when your order ships out. Don't forget to check your inbox, including the junk mail folder, for this email. We're here to make your shopping experience as seamless as possible, and our order tracking system is just one of the ways we do that.

Can I make changes to my order after it has been placed?

We understand that sometimes you may need to make changes to your order after it has been placed. If your order has not yet shipped, we are happy to help you make changes. Simply send us an email with the details of the changes you'd like to make, and we'll do our best to accommodate your request. 

What payment methods do you accept?

At Onnaehrlich.com we're committed to providing a seamless and secure checkout process for our customers. We accept a variety of payment methods to make your shopping experience as convenient as possible. You'll be able to view the payment options we accept at checkout. Shop with confidence, knowing that your payment information is always safe and secure.

Below are some of the payment methods we offer. We continue to add more options. 

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Paypal