How fast will I get my order?

Most orders are processed within 1–2 business days. Delivery typically takes 2–5 business days after shipment, depending on your location.

How fast will I receive my pre-order item?

Pre-order items ship according to the estimated date shown on the product page. Once dispatched, you'll receive a shipping confirmation email with tracking information.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package until delivery.

Can I change or cancel my order?

If your order hasn't been processed or shipped yet, contact customer support as soon as possible. We'll do our best to accommodate your request.

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options available during checkout.

What type of leather do you use?

Our handbags are crafted from premium genuine leather, including pebble leather, Nappa leather, embossed leather, and suede, selected for their durability and timeless appeal.

How do I care for a genuine leather handbag?

Store your handbag in a cool, dry place away from direct sunlight. Keep it in a dust bag when not in use, avoid excessive moisture, and gently wipe it with a soft cloth to maintain its appearance.

How long do genuine leather handbags last?

With proper care, a genuine leather handbag can last for many years. High-quality leather naturally develops a rich patina over time, making it even more distinctive.

Are leather handbags worth the investment?

Many shoppers choose genuine leather handbags because they offer long-lasting durability, timeless style, and excellent craftsmanship, making them a versatile investment for everyday use.

Are your handbags made from genuine leather?

Yes. Our handbags are crafted using premium genuine leather sourced from trusted suppliers and manufactured to meet our quality standards.

Where are Onna Ehrlich handbags made?

Our handbags are produced by long-term manufacturing partners in the United States and China, following our quality and ethical manufacturing standards.

Are your handbags ethically made?

Yes. We work with long-term manufacturing partners that follow responsible production practices and are committed to ethical manufacturing.

Do your handbags come with adjustable straps?

Many of our handbags feature adjustable or removable straps. Please check the individual product page for specific features.

Where can I find the dimensions of a handbag?

Product dimensions are listed on each handbag's product page to help you choose the right size.

Do you offer gift options?

Yes. Our handbags and accessories make thoughtful gifts for birthdays, anniversaries, holidays, Mother's Day, and other special occasions.

Can I purchase an Onna Ehrlich handbag online?

Yes. You can browse and securely purchase our handbags, accessories, home collection, and beauty products directly from our online store.

Do you offer international shipping?

International shipping availability depends on your destination. Please review our shipping policy or enter your address during checkout to view available shipping options.

How can I contact customer support?

You can reach our customer support team through the contact information provided on our Contact Us page. We're happy to help with orders, products, and general inquiries.

Shipping & Return

Do you ship internationally?
We can arrange to most countries worldwide. For questions about international orders, please email sales@onnaehrlich.com.
What is your shipping and return policy?
Free shipping is automatically applied on all orders over $150 — no code needed. Beauty products always ship free automatically with no minimum. All orders ship in 24–48 hours from Los Angeles, CA. Discounted and sale orders are not eligible for free shipping.
Full-price items may be returned within 15 days of delivery for an exchange or refund. All items must have original tags attached and must not be used, altered, washed, or damaged. Discounted and sale items are final sale — no returns or exchanges.
Can free shipping be applied to sale items?
Free shipping does not apply to orders placed with a discount or coupon code. Sale items are final sale and not eligible for return or exchange.

You may also like